<p>Artificial Intelligence is transforming industries, but its greatest potential is realized when it empowers people to make a greater impact. In healthcare, that impact can extend far beyond technology, it can help improve the experience of people managing chronic health conditions every day.</p> <p>In this session, discover how Abbott's Customer Service innovation was able to harness AI-powered agent assistance, intelligent customer intake, speech analytics, and automation to create faster, more personalized, and more meaningful customer interactions. What began as an ambitious digital transformation initiative has grown into a solution supporting thousands of specialized customer service agents while delivering measurable improvements in both operational performance and customer experience.</p> <p>More than a technology story, this is a story of collaboration, innovation, and purpose. Attendees will gain an inside look at how teams across technology, business, quality, and customer service came together to design, deploy, and scale AI responsibly within a highly regulated healthcare environment. Through real-world lessons and practical insights, the session will explore how to build trust in AI, lead transformational change, measure business value, and balance innovation with compliance and patient-centered outcomes.</p> <p>Whether you're a software engineer, architect, product leader, data professional, or aspiring technology innovator, you'll leave with a powerful example of how technology can solve meaningful problems at scale while keeping people at the center. Join us to learn how human-centered AI is shaping the future of healthcare, and what it takes to turn bold ideas into solutions that make a lasting difference.</p>